These are some of the questions that I get asked about the drum tracks and recording process. If you have any other questions or want more information then please get in touch I will be happy to answer any of your questions.
How does it work?
Contact me by phone or email with details of your project. I will then ask you to send the files over to me.
What do I need to send?
Please send .WAV files or .AIFF files. More details about what to send can be found on the Prepare Your Stuff page
What individual drum tracks will I get?
Please see the appropriate product page for details.
How will I receive the completed drum tracks?
Upon receipt of payment, the completed drums tracks will be sent to you via a secure link that only you will be able to access. We use WeTransfer.com
Can the tracks be posted to me on DVD or CD?
Of course they can, if this is what you would prefer. Let me know the address and I can post them to you
What format are the drums recorded in?
They are recorded in either .WAV or .AIFF format. Please specify your preference at the time of booking
How do I pay?
The preferred method for payment is PayPal. All major currencies are accepted
When do I pay?
A small deposit (usually 50% of the cost of the first track) is taken at the time of booking to secure the session.
When you have approved the tracks, an invoice will be sent to you for the outstanding balance (less the deposit already paid).
When payment has been received, the tracks will be sent to you via a secure link that only you will be able to access.
What if I’m not happy with the results?
There are a few possible scenarios:
1: You provide a chart and exact instructions as to what to play, but the musician doesn’t do it.
Action: The part(s) are re-recorded (at no additional cost) until it is exactly as requested by the client, or a full refund is issued.
2: You provide a chart and exact instructions, musician plays what was asked of him, but the results are “sloppy” to your standards
Action: The part(s) are re-recorded. If you are still not satisfied, you will get a full refund.
3: You are happy with the whole thing, but the files that you receive are corrupted or damaged.
Action: The original files are checked for integrity and if they are found to be perfect, they will be re-sent to you. No refund will be issued. In a case that the original files contain problems, we will re-record the parts.
4: You do not provide a chart or any instructions as to what the musician should play and when you get the preview file, it is not what you expected.
Action: If you would like the song re-recorded, this would constitute a new session and a new fee would be applicable. To avoid this, we suggest one or more of the following:
– follow the instructions as detailed on the Prepare Your Stuff page of the website
– join the musician during the recording session through the Interactive Virtual Online Session or
– talk to us by phone prior to the recording.
Those are the only ways to ensure that you will get what you are after.
We work hard to maintain the highest level of quality and to exceed our clients’ expectations.